Thank you for indulging me and “going past the first page”. We normally get so many time-wasting, “just applying for jobs to fill a quota” type replies to employment ads and I really only want seriously interested people to respond. If you understand this, then we have already established our first point of shared values.
I am Rick Grinsell and I am the person who You will hopefully displace. I’m 63, with 41 years in the Fire Protection Industry and 21 of those in Roma with my own business. Having started Romafire from scratch, in a town where we knew no one, I am incredibly proud of what has been achieved over the years. It couldn’t have been done without the support and dedication of some great Team members, and the time is now right to add another.
I believe in trust, loyalty, working diligently, fairness and doing good in the world. Regardless of what has to be put into business Value and Mission Statements, my true vision for Romafire is for it to be the vehicle by which We, the Team, gain individual skills that collectively complement each other and allow the Team to happily, professionally, sustainably, ethically and legally achieve ongoing Wealth and Time Mastery, so that life is good for all of us and our families, and so that we can improve the lives of others who are less fortunate. Here’s your chance for a second shared value.
What follows are four (4) lists detailing what the positional expectations are, and what I am personally looking for in my replacement.
PLEASE NOTE – I have not put a dollar figure in any of this. If you are suitable and serious, we will discuss a suitable remuneration package.
Should you wish to proceed, having read and accepted that mentioned above, there is a document named “Prospective Team Member Goals” that I need you to complete. It involves you answering a range of questions about you and your desires, and also watching several pertinent YouTube clips. Please don’t rush it. This opportunity will stay open until the 19th of November. No response will be accepted without the return of this document, completed and signed.
Finally, I require a copy of a relevant, up to date CV and a well thought out cover letter explaining why you believe that you are the best fit for this opportunity.
Once completed, please forward all of your documentation to rick@romafire.com.au
List 1: Positional Tasks
- Ensure that routine work is planned, prepared for, arranged, and completed on time, on budget and with the appropriate resources.
- Liaise with the Store Person and assist in making sure that sufficient stock is readily available to achieve (1) above by forecasting, based on the requirements evident in the Maintenance Record system.
- To follow up on incompleted jobs within 2 days of the stoppage and facilitate what is required to achieve completion. This may include compilation, delivery and explanation of any quotations or data required.
- To allocate time and resources, appropriately, to non-routine and emergency work.
- To acquire a working knowledge of the Service Administration / Invoicing functions so as to be able to “fill the gaps” if required.
- To assist the Director in finding and implementing a suitable software package, or in developing in house procedures, that will guarantee better workflow in the Service area of the business.
- Follow up 50% of Customers every 6 months (100%/year) with a satisfaction survey. Where possible, this is to be done face to face.
- Review and contact, where practical, all lost Customers, within the first 4 months
- Participate in such training as deemed necessary by the Director.
- Provide Management with a fortnightly report of work completed, work outstanding and work in progress.
- Achieve and maintain a working knowledge of applicable Australian Standards and regulatory codes.
- Learn and understand the geography of the region that this business covers.
- Learn and understand the services offered by Romafire and the capabilities of individual Team Members
List 2: Team Member Tasks
- Establish, promote and maintain a harmonious working relationship with all other Team Members.
- Promote and maintain harmonious professional relationships with all Customers.
- Work with management and staff to develop and implement such policies as required by legislation and applicable to this business.
- Work with Management to develop and implement such workplace policies as deemed beneficial to the ongoing growth and development of this business
- Promote and represent this business if required.
- Maintain a high level of punctuality, personal cleanliness, and appearance.
- Assist in organising and preparing for routine tasks in advance. Ensure that all out of town work and major in town work is entered into the Administration Calendar following Romafire’s planning procedures.
- Immediately report to Management all incidents, accidents or other events that may have, or potentially have, detrimental effects on our Team and/or this business.
List 3: Required Business Abilities
- Previous experience in a Service Co-Ordination role or similar position
- Financial literacy
- Demonstrated ability to work effectively in a Team
- Demonstrated history of continued learning and application
- Demonstrated Customer Care experience
- Proven problem-solving ability
- Above average computer and technology skills
List 4: Personal Attributes
- Strong commitment to Romafire’s safety and quality management systems.
- Excellent Aural and Written comprehension & retention (listens, hears, reads, understands, remembers)
- Good Oral and Written communication skills (articulates clearly, constructs concise, meaningful sentences)
- Encourages Adult to Adult conversations
- Committed to Learning, Teaching & Growing
- Above-average self-organisation
- Someone who “wants” to Lead, and doesn’t “need” to Lead, who will lead by example and gladly bring the Team with them. One who acknowledges and learns from stronger Leaders
- A Generalist, not a Specialist. Can develop, apply, evaluate, revise and teach processes and procedures whilst maintaining the ability to think on their feet.
- Have a strong commitment to personal health and stability
- Be committed to the Planet, Family and Community, who will use work as a platform to make improvements in all of these areas.
- Values and practices loyalty in all areas
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